To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved, including a Collect+ shipping label should you wish to use it (£4.60 charge applies)
What items are returnable?
You can return your items within 14 days of receipt.
- They must be in original condition
- Unwashed and unworn
- In the original packaging including free scrunchies or gifts
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping.
- If you use the Collect+ label/print-in-store service, £4.60 will be deducted from your refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.