Shipping & Returns

Your order is packed by hand and the time for it's shipment is within 48 hours from the payment of your order. Orders placed before 1pm are usually shipped the same day. Please use the tracking number provided to you via email to monitor the progress of your parcel. We currently use Evri or Royal Mail Signed For services which you can choose at checkout.

Shipping charges include packaging, handling and postage and all shipping rates are shown when entering the purchase process.

We send worldwide, however if your country is not in the list, please do not hesitate to contact us.

All orders are shipped from the UK. Please be aware that you are liable to cover any additional costs that may be charged due to customs/taxes for importing goods into your country.

Delivery times

Please be aware that the below timelines are guides from the couriers and not delivery date guarantees. During busy periods delivery times may be extended. We ship orders within 48 hours, usually quicker.

Location Service Delivery Time Cost

Evri Tracked

Royal Mail 2nd Class

Royal Mail 1st Class

2 - 4 Working Days

2 - 3 Working Days

1 - 2 Working Days





Royal Mail 2nd Class

Royal Mail 1st Class

2 - 3 Working Days

1 - 2 Working Days



ROI International Tracked 3 - 5 Working Days  £11.99
Europe International Tracked 4 - 10 Working Days £11.99
USA International Tracked 7-14
Working Days
ROW International Tracked 7-14 Working Days £11.99

*Free for UK orders over £50


We hope you love your items but understand sometimes there may be a problem with your order. We would love the opportunity to make it right but if you'd like to return your item please read the policy and instructions below. 

Looking for Care Instructions? Click here.


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note return shipping costs must be covered by the customer and we advise using a tracked return method. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, clean and in it's original packaging including dust bags and free items. 

International orders are eligible for a return but the cost of tracked return postage and any customs fees associated with importing the item back into the UK will be the responsibility of the customer.

Submitting a return request

Click the profile icon in top menu and then request a return.

1. Log in to your account:

  • In the Email field, enter your email address, and then click Continue.
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We aim to process returns within 10 working days of receiving it.

You can always contact us for any help at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any original postage fees or return label fees if you have used our label generation service. Please remember it can take some time for your bank or credit card company to process and post the refund too. We aim to process returns within 10 working days of receiving it.


Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns that have been worn, washed or soiled. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, samples or gift cards.